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HOW DO I ORDER ONLINE?
This website is for US customers only. To purchase a product on the Plus Sized Corsets online website, simply click on the item you wish to buy, select the size and click 'add to cart. You will see the number of items in your cart in the top right corner. When you are ready to check out, click on the cart and you will be directed to checkout. We are not able to take orders over the phone, via email or standard mail. Only accepting online orders allows us to better protect your personal and financial information.
CAN I CHANGE OR CANCEL MY ORDER?
**Please Note: We are unable to make changes to orders already in our system. This includes adding or removing items or making changes to size or quantity. We may be able to cancel the order, at which time you will need to place a new order with the correct items and quantities.
Cancel: We cannot guarantee that we’ll be able to cancel your order, but we will do everything possible to accommodate your request. If you'd like to cancel your order, please email firstname.lastname@example.org as soon as possible. For the most efficient service please supply your Name, Order Number, Phone Number, and "Cancel Order" in the subject line. We'll do everything possible to accommodate your request if we receive your request before your order has been processed. We pride ourselves on getting orders on their way quickly and efficiently, so the sooner you email us, the better. Once your package has been processed, we cannot cancel your order. If we are unable to cancel your order it will be shipped and when it is received you can return it to us. Return shipping costs apply in Canada only.
**Please note: Rejecting delivery of your package instead of following our standard returns process may cause a delay in your package getting back to us. We strongly encourage you to utilize our Returns Policy to ensure a faster return time. Please refer to our Returns Policy if you require further information.
NOTE: We may need up to 3 business days (excluding weekends and US Federal holidays) to process your order. However, we could have your order picked and processed within hours of the time you place it, making it necessary for you to contact customer service as soon as possible with your request to cancel your order.
WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE?
Plus Sized Corsets’ most popular items do tend to sell out quickly online. If you’ve seen something you must have, then we would suggest you order it without delay. Seasonal items are typically not restocked, but we may receive a return that would make the item available again. We have no way to predict this, so we would encourage you to check back frequently.
I ORDERED AN ITEM AND IT DID NOT SHIP WITH MY ORDER, WHEN WILL IT BE SENT TO ME?
Occasionally an item is oversold in our warehouse, especially items on clearance that are low on stock. When an item is low on stock and more customers place orders than what we have available, it means the product has been oversold and we cannot send it to everyone who has ordered it. Our inventory is updated frequently, but occasionally this will happen and we are sorry for any disappointment caused as a result. It is not likely we will receive more of the item and you will be refunded for the item not shipped, with notice given via a Credit Memo indicating a refund has been processed for the item and your bank has been notified of this. We do not back order items so we cannot send it to you at a later date. Should the item become available again you will need to place a new order. It is possible the oversold item is still showing as available on the website. If you see this, please send us an email so that we will be able to look in to the item and confirm whether or not it is out of stock. Unfortunately, we are not able to offer a substitute for items that we are not able to fulfill on your order.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept VISA, MasterCard, American Express, Discover and PayPal
WHAT CURRENCY DO YOU USE?
All prices have a default display in US Dollars, excluding tax and all purchases are charged in US dollars. We currently collect sales tax for orders shipped to Florida, Kansas and Ohio.
HOW DOES PAYPAL WORK?
PayPal is used to securely send payments over the internet. PayPal is incredibly safe and committed to protecting the privacy of its users. PayPal’s fraud prevention team is constantly developing the latest technology to keep your money and personal information safe. When using PayPal you can choose from your bank account, debit card/credit card account or PayPal balance to make a purchase online. When you use PayPal to make purchases, the recipients never see your bank account or credit card numbers. Refunds from Hips & Curves processed through PayPal are received much faster than when making a purchase with your Visa/MasterCard/AMEX/Discover.
HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?
Your security while shopping online with Hips & Curves is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times. All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security. For your safety and security, we will not take your credit card information over the phone.
HOW DO I KNOW WHAT SIZE I AM?
Plus Sized Corsets sizes run from Small-6X. PSC has our sizing guide across every product page, which you can view by simply select the sizing tab. Our sizes are represented in US sizes, as well as a guide to measuring yourself against the measurements that PSC works to. Each person’s body is unique and garments can also vary from style to style.
WHERE DO YOU SHIP FROM?
All of our products are produced and shipped in the Unites States. Our products are efficiently packaged by our expert handling team to ensure that they arrive in perfect condition regardless of how far they go.
WHAT IF THE ITEM ARRIVES BROKEN OR DAMAGED?
We’ll make it up to you in the case that it does. We take great care in selecting the manufacturers of our collections. If you discover a flaw or fault in the item, please contact us within 48 hours of receiving the item and we will work with you to make it right.
WHAT ARE YOUR SHIPPING OPTIONS?
Currently, we can only offer one standard shipping option. Please see our shipping page for more detailed information.
WHAT COUNTRIES DO YOU SHIP TO?
We currently only ship within the United States.
DO YOU USE DISCREET PACKAGING?
All ORDERS Are shipped in plain packaging and the shipping label does not mention our name at all. There is no clue on the outside of the box as to its contents. You can feel safe having a shipment sent to your home or work address.